Customer Service Representative at Ileoja Marketplace –

Ileoja Marketplace is a leading company with operations across diverse sectors, including eCommerce, Real Estate, Business & Tech Education, Farming and more. Our innovative culture allows students to engage in meaningful projects while developing their professional skills. We are based in Ibadan and offer a supportive work environment where you can gain practical experience while contributing to real-world business operations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.
The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.

Responsibilities

Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.

Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.

Requirements

Smart Appearance: Must dress professionally and represent the brand’s image.
Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.
Age Requirement: Must be 18 years or older.

Salary
N50,000 – N80,000 monthly.

Benefits:

Monthly Salary: Competitive monthly salary with performance-based incentives.
Skill Development: Gain valuable experience in customer support, order processing, and logistics.
Growth Opportunities: Potential for growth and promotion within the company based on performance.
Professional Environment: Work in a supportive, goal-driven team that values communication and customer satisfaction.

Application Closing Date
30th November, 2024.

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